Contact Information
Protocol Property Management
14711 NE 29th Place, Suite 216
Bellevue, WA 98007
Phone: 425-467-1436
Fax: 425-467-1442
E-Mail: info@protocolpm.com
After Hour Emergencies Only:
Please be advised that emergencies that turn out to be non-emergencies, there will be $85/hour administrative fees (1 hour minimum).
The Emergency Maintenance Number is for Emergency Maintenance only and should not be used to request normal maintenance. Emergency Maintenance is for an event that has caused major damage to the Property and/or is causing damage to the property and requires immediate attention otherwise major damage to the Property will occur and/or for a condition related to the property that is life threatening. Below are examples of events and conditions that are considered an Emergency Maintenance and suggested actions to follow:
- Fire inside the house
- Call 911 to report the fire
- Then call Protocol’s After Hour Emergency Numbers
- Gas Leak
- Evacuate everyone from the house
- Call the gas company
- Then call Protocol’s After Hour Emergency Numbers
- Major Water Leak
- Shutoff the main water value to the house and/or any localized shutoff valve
- Then call Protocol’s After Hour Emergency Numbers
- Do not call the plumber unless you are unable to shutoff the water and the water leak is causing damage to the house
- Natural Disaster that caused damage to the house
- Call 911 if you need help
- Then call Protocol’s After Hour Emergency Numbers
- No Heat and the temperature in the house is below 35 degree
- Call Protocol’s After Hour Emergency Numbers
Below are examples of events and conditions that are considered normal maintenance and should not be reported as an Emergency Maintenance:
- A dripping faucet or stopped-up drain
- A running toliet or stopped-up toliet (unless there is only one toliet in the house)
- A shingle blowing off the house or a tree falling in the yard due to a storm
- A power outage attributed to a local power outage
- An appliance is not working
- The air conditioning unit is not working
- The garage door opener is not working
- A window is cracked or broken